Frequently Asked Questions
Everything you need to know about your order and the Stüssy community.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. During peak periods or seasonal releases, processing may take up to 5 business days before you receive a tracking number.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that certain limited-edition collaborations may be marked as final sale.
Do you offer international shipping?
Yes, Stüssy ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to modify or cancel orders once they have been confirmed.
How do I know if a product is authentic?
Authentic Stüssy products are sold exclusively through our official website, Stüssy Chapter stores, and authorized global retailers. Beware of third-party marketplaces selling items at significantly lower prices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure checkout experience.